Some customer relationship management (CRM) solutions have an integrated ticketing system, so it’s a good idea to consider an open-source CRM solution. Therefore, this article describes the free open source ticketing systems for various platforms. For this reason, we have excluded some open source help desk solutions that have built-in feature-rich ticket modules.
As you have an e-commerce business or product that is growing and attracting more customers, many questions arise. So, the problem is that the team cannot respond to all responses promptly. Therefore, unanswered questions to help customers immediately make all the difference between customer satisfaction and no customers. Hence, this step is where the ticket system comes in.
Help desk teams can use the ticketing system to view all tickets in their shared inbox. So, teams can do this from their desktop or mobile device, respond to tickets, and assign them to other agents. Therefore, the ticket system is an incident management system. So, it is also considered an inventory system that can manage user tickets, organize support processes, and assign tasks to IT or help desk teams.
Benefits of using a ticketing support system
An open source ticketing system is vital.
- So, it improves the quality of service provided
- As a result, ensures customer loyalty
- Therefore, improves customer satisfaction
- Hence, increase sales
Open-Source Self-Hosted Ticketing Systems
1- FreeScout
FreeScout is an ultra-lightweight and powerful PHP-based free open source help desk. So, FreeScout can be provided without any problem, even with shared hosting.
Features:
- As a result, provides unlimited support agents, tickets, and mailboxes.
- Elegant and user-friendly interface.
- Seamless email integration.
- Push notifications.
- Free mobile apps for iOS and Android.
- Web installer.
- Internal notes.
- As a result, flexible notifications for user agents.
- Auto replies.
- Open tracking.
- API.
- Therefore, it includes custom modules.
- Saved replies.
- End-user portal.
- Knowledge base.
- Live chat.
- So, it contains WhatsApp, Telegram, and Slack integration.
2- UVdesk
UVdesk is a free, open-source help-desk ticketing system. So, it is designed to provide the best possible customer support. Therefore, UVdesk was released as open-source software under the MIT license.
Features:
- Open-source help-desk
- Hence, highly customizable
- Therefore, contains Knowledge base
- So, Mailbox configuration is included
- Saved replies
- Ticket formation
- Ticket management
- User management
- Workflow
- So, it specializes in Branding.
- Platforms: Windows, macOS, and Linux.
3- Osticket
Osticket is a free open source ticketing system. So, it is designed to enhance and streamline customer service and enhance the customer experience. Therefore, Osticket offers support packages tailored to your business needs and budget.
Features:
- Custom fields
- Custom columns and queues
- As a result contains, Ticket filters
- So, Help topics
- Therefore, Agent collision is avoided
- Assign, transfer, and referral
- Auto-responder
- Thread action
- Service-level agreements
- Customer portal
- Advanced search
- So, it is Open-source
- Hence, has commercial version
- Platforms: Windows, macOS, and Linux.
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4- Opensupports
OpenSupports is a free open source ticketing system for businesses. So, there is a simple management panel. Therefore, OpenSupports was written primarily in PHP and ReactJS. Hence, it was created as open-source software under the GPL 3.0 license.
Features:
- Responsive design
- Statistics
- Custom Responses
- Articles and Topics
- Staff members
- Departments
- So, it is Open-source
- Multi-Language
- reCAPTCHA Support
- Therefore, contains Registration API Keys
- Hence, it lets you write articles for common issues or FAQs
Platforms: Windows, macOS, and Linux.
5- Hesk
Hesk is a free help desk system that provides better customer support to businesses and businesses. Therefore, it was launched in 2005. So, Hesk has been downloaded 600,000 times.
Features:
- Cloud help desk available
- So, it contains faster response time
- Hence, Less support work included
- Therefore, contains better customer support with custom workflow and redefined templates
- Lightweight
- Free
- Self-hosted
- Therefore, supports many cloud service providers
- Reports and charts
- As a result, contains simple and easy-to-use interface
Platforms: Windows, macOS, and Linux.
6- DiamanteDesk
DiamanteDesk is a free, open-source customer service software. So, it is designed for large and small businesses. However, there are advanced features that enhance the customer support experience of the service.
Features:
- Open-source
- In-depth integrations with CRM systems
- Full control of the system via API
- User-friendly tool designed
- It organizes the support workflow
- Full-text search
- Self-hosted
- Complete headless mode
Platforms: Windows, macOS, and Linux.
7- Ticketit
Ticketit is a free, open-source, simple help desk ticketing system. So, it is designed to integrate seamlessly with Laravel’s standard user and authentication systems.
Features:
- Open-Source
- Simple installation
- Integration process
- Tracking graphs
- Dashboard with statistics
- Allow images upload
- Simple text editor
Platform: Linux and Windows, and macOS.
8- Zammad
Zammad is a free, open-source Ticketing-System. Therefore, it changed its nature in 2016. So, it was then launched as an open-supply software program below GPL-3.0 License. It assists with digital business transformation.
Hence, Zammad developers have furnished the customer system with PHP.
Features:
- Open-source
- Reporting feature
- Messages stream control
- Chat user-interface included
- Integration
- Productivity
- Contains easy migration of your existing data
- Absolute data security
- Flexibility
- Simple and easy-to-use interface
- Multitasking included
Platforms:
- Windows
- macOS
- Linux (Ubuntu, Debian, OpenSUSE, CentOS)
